Service Centre ServiceInsight Coordinator

For our client, an international Real Estate company based in Warsaw and included in the Fortune 500 due to rapid grow we are currently looking for the  Service Centre ServiceInsight Coordinator.

The Service Centre ServiceInsight Coordinator will be responsible for managing the FM Service Centre locally and with oversight across the entire international portfolio, delivering efficient and standardized services in the areas of Work Order Management, Employee Scheduling, Local Reporting and Customer Survey, data and trend analysis, telephony, application support and training.  A successful candidate will be an active participant in addressing specific requests of information and the resolution of escalated issues.

Other responsibilities:
- Overall operation of all Customer Service Representatives locations.  Assists in supervising support/CSR staff as required
- Responsible for adhoc ServiceInsight reporting
- Responsible for all FM and ServiceInsight training requirements for all customer service representatives
- Provides leadership, supervision, coaching, direction and support to team members in order to build an effective team and to foster career development for all team members
- Exceptional customer service and prompt execution. Interfaces with the vendor base, solving specific problems as they arise and participates in meetings as required
- Coordinates hardware and software maintenance and upgrades.  Researches and tests new technology prior to implementation.  Coordinates all technological and process/procedural changes within the team, working closely with management. Supports and trains users on hardware and software changes
- Develops trend reports to monitor quality of data and performance of the service centre
- Monitors and maintains the telephony system

Key Requirements:
- Fluent knowledge of English AND one of the following languages:  German, Italian, Spanish or Portuguese is a must
- Proven record of providing excellent internal and external client service
- Demonstrated leadership/management skills with problem solving ability
- Proficient in work order management software and Microsoft Office applications
- Ready to work in shifts
- Strong written and verbal communication skills in additional languages
- Ability to manage multiple priorities with high flexibility and rapid response time
- Ability to act decisively within a team environment to solve facility issues while adhering to corporate policy

Our client offers an attractive remuneration package and possibility of professional development within the company’s structure.

To apply for this position and monitor your progress click the apply button.