This position is a desk side position that will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have PC support knowledge and experience with common tools.

Key Responsibilities:

ITSMS Tool Set (Ticket Management Software)
Correctly track incidents and calls timely and accurately
Respond to computer related service and trouble calls
Move workstations and peripherals, as required
Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software Support of key engineering applications at use within the business

Requirements:

Ability to resolve Windows 10 and MAC OS Operating System Errors
Proficient in Microsoft Office 2016/2019/Office365 Suite
Proficient in collaboration Tools Teams/Skype/Zoom
Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
Understanding of Antivirus Protection Software, and VPN Solutions
(Desktops/Laptops) - Hardware and Software Troubleshooting
Some hardware support experience required e.g. installing memory/hard drives
Basic Network troubleshooting skills and knowledge
Experienced with Apple Products (MacOS/IpadOS/IOS)
Experience with Mobile Device Support (IOS/Android)
Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

Our offer:

Full time job, stability of employment
Competitive salary package with flexible benefits (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
Premium private medical healthcare, which includes dental care and insurance policy for international travel
And up to 4 extra days of paid holidays per year!

Please write the name of the position in the title!
We invite you to apply at jobs@personnelandmedia.com